User Guide & Warranty Details

---

Once your order has been placed, you will receive an automatic email confirmation detailing your order. From this point onwards it it not possible to change or cancel your order. We immediately begin the admin work behind the build and incur cost from ordering the parts required for builds. If you wish to charge any parts you will be liable for the cost of the new parts along with an admin fee. 

Customers may receive a 5% discount code when they subscribe to the free JayJMods email newsletter. Once subscribed a discount account will be emailed to you which can be used by the named subscriber when placing an order for any full priced watch.

** CANNOT BE USED IN CONJUNCTION WITH ANY OTHER OFFER OR CODE** This discount code can only be used against orders of a full priced watch / watches listed in the JayJMods online store and cannot be used to discount any watch that is already part of any sale / promotion being carried out at the time of purchase.

** One code per customer ** JayJMods reserve the right to cancel or amend this promotion at any time. The discount code is non transferable. 

Buyers are responsible for any customs and import taxes that may apply in the recipients country. JayJMods is not responsible for delays due to custom or the postal service.

If a parcel is returned to us due to non collection from your local post office or otherwise, you will be charged the full cost to re ship and an admin fee. If you are sending a watch to us from outside the UK it must be marked as a “return for repair” so that import duty is not charged. JayJMods has already paid where applicable import, customs fees and VAT on our materials and parts to build our watches. Any charges will result in us refusing the delivery and the parcel being returned to you. 

We ship internationally via Parcel Force and Royal Mail and follow their guidelines for “lost parcels”. A parcel is not considered “lost” until 25 works days plus the original quoted shipping time (7 working days) has elapsed. Once the tracking number has been provided JayJMods have no additional information relating to the tracking or delivery time. Once a parcel is shown as delivered JayJMods can take no responsibility and any queries must be taken up by the client with their local post office or courier themselves. Proof of delivery will confirm delivery  time. 

Please note that mockups created for custom dials are a guideline only. The dial makers will create a dial as close as possible to the mockup agreed upon, however some colours may vary. Although every care is taken to ensure that as much detail is included as possible, there may be some simplifications made.

Please be aware that the entire dial is 2.8 cm in diameter. When working on enlarged mockups it is easy to forget that the final logo size is usually around 0.5 cm. 

By purchasing a custom dial, you agree to the above terms and understand that no refunds are given

**no brand affiliation**

All of our watches are brand new and made to order, built with pride by our small, dedicated team of watchmakers. 

Once your order has been placed, you will receive an automatic email confirmation detailing your order. From this point onwards it it not possible to change or cancel your order. We immediately begin the admin work behind the build and incur cost from ordering the parts required for builds. If you wish to charge any parts you will be liable for the cost of the new parts along with an admin fee. 

When you receive your watch, in the unlikely event of an error with the design (eg dial colour, hands, bracelet choice etc) you must contact JayJMods via email within 24 hours whilst the watch is “new and unworn” so that it can be returned to us for the necessary changes to be made and sent back to you. Removal of any stickers / resizing of bracelets / any sign of the watch being worn or tried on may mean that we are unable to make certain changes without a charge being incurred. 

We use only genuine, original movements, with Seiko and aftermarket products, to design and craft beautiful homages, standout custom builds, or unique 1/1 pieces. Images are for illustration purposes and colours etc do vary slightly depending on the device you’re viewing the image on and the photo lighting / editing etc. Dial colours are explained in each listing - for standard dials (unless otherwise stated), the actual dial may vary depending on stock / availability etc. For example, a “Black Dial” may be sunburst or matte and the text above the 6 o’clock position may vary depending on stock and availability. If you require or would prefer a specific dial please contact us prior to purchasing as once a watch has been built you will incur a cost to cover a new dial and labour costs if you ask for the dial to be changed.

We are UK based but are happy to ship worldwide and take great pride in the knowledge that our small business has created time pieces that are being worn all over the world.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply in the recipients country. JayJMods is not responsible for delays due to custom or the postal service. We ship internationally via Royal Mail and follow their guidelines for “lost parcels”. A parcel is not considered “lost” until 25 works days plus the original quoted shipping time (7 working days) has elapsed. Once the tracking number has been provided JayJMods have no additional information relating to the tracking or delivery time. 

Customers are responsible for ensuring the correct address is provided during checkout. JayJMods Ltd accepts no responsibility for parcels that do not arrive or are lost due to an incorrect address being provided by customers. If a parcel is returned to JayJMods for any reason including incorrect address or customers not collecting from when asked to by the delivery company then the customer is liable to cover the cost of re shipping. Refunds are not available and if the cost of re shipping is not paid by the customer they forfeit the total cost of the order. 

As with most watch brands, we do not recommend swimming/bathing in any modified watch (including bathing/showering/submerging in water). These are precious, unique pieces and do not need to be exposed to water. For this reason we do not guarantee water resistance but all required rubber gaskets are in place and the cases are fully tightened.

** PLEASE NOTE: you are purchasing a handmade, bespoke item, built to order. For this reason, we do not accept refunds or returns.**

All timepieces come with a 12 month warranty which covers the movement only. We include warranty paperwork with each watch, we recommend that you read this thoroughly. 

The term ‘JayJMods Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 129 High Street, Prestatyn, LL19 9AS. Our company registration number is 13916076. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such we use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.